Student support
We want your time at AIE to be the best it can be — creatively, professionally, and personally. Whatever challenges that come up, we’re here to help.
Get help
Student Handbooks
Further information on student support, related services and links to external providers are contained in the Learner and Student Handbooks which are available below.
Academic support
Your Trainer, Lecturer or Tutor is your first point of contact for questions about your course, assessments, or progress. If you are struggling, reach out early — do not wait until a deadline is on top of you. Having said that – it’s never too late to ask for help. As the saying goes, better late than never. If you’re struggling, come and have a chat, call or email and let’s figure out a plan.
We offer study skills assistance, library and research guidance, and English language support for students who need it.
If you have a disability or specific learning need, please contact your Head of School as early as possible so we can put the right support in place before it becomes urgent.
Health and wellbeing
We care about how you are doing, not just how you are performing. If you are dealing with stress, anxiety, personal difficulties, or anything else affecting your study then please reach out. We can connect you with an external counsellor, and AIE will cover the cost of your first session.
Links to external support services content from this page
If you need help right now, these services are available 24 hours a day:
- Lifeline: 13 11 14
- Beyond Blue: 1300 22 46 36
- Kids Help Line (under 25): 1800 55 1800
Diversity and inclusion
AIE is committed to a learning environment that is safe, respectful, and free from discrimination, harassment, and bullying. If you experience anything that makes you feel unsafe or unwelcome, please tell us. Every campus has a designated Work Health and Safety Officer and Harassment Officer and our complaints process is confidential.
Disability and specific needs support
Students with disabilities and specific needs are offered the same opportunity to study with AIE Institute as any other student. Please let us know of your disabilities and specific needs as soon as possible to arrange a consultation with our student support services team for the development of an individualised learning support strategy.
Learning support strategies may include reasonable adjustment of learning and assessment, integration of support mechanisms, or additional support sessions.
If you have a question or would like to request a consultation, please contact our student support services team: studentsupportservices@aieinstitute.edu.au
English Language Proficiency (ELP) support
If you require assistance with ELP, you are encouraged to contact our student support services team.
Support for ELP may include assistance internally or direction to external ELP service provider programs, depending on the degree of assistance that you need.
It is recommended that you speak English while on campus to help improve your English language skills and create an inclusive environment.
If you have a question or would like to request a consultation, please contact our student support services team: studentsupportservices@aieinstitute.edu.au
IT support services
IT technical support services are available to all students. Students are to contact IT services directly with their support request: it@aie.edu.au
Complaints
AIE Institute does not tolerate bullying, discrimination, harassment, sexual harassment, victimisation or vilification through any means or medium. AIE Institute aims to provide fair and equitable grievance handling processes that adhere to its principles as listed within the Student Grievance Policy and Procedure.
AIE Institute is regulated by the Tertiary Education Quality and Standards Agency (TEQSA). Information for students regarding how to resolve a complaint with a provider and when complaints can be made to TEQSA is available from their website.
Campus student support services office
Phone: 02 8514 8800
Email: studentsupportservices@aieinstitute.edu.au
Standard office hours of operation are 9.00am-5.00pm on weekdays, excluding public holidays.