Digital Skills for Small Business Skill Set

ICTSS00108

This skill set addresses the skills and knowledge needed to support small businesses in building a digital presence, transitioning to online solutions and providing online customer service. This skill set will teach you how to create a website to help your business move into the digital space and provide online service to customers. You will also learn how to engage with customers through a variety of social media platforms to expand your clientele and how to securely manage Personal Identifiable Information (PII) a business has access to.

Study Mode

This Skill Set will be delivered on the Adelaide AIE Campus and Online. Delivery will be Mondays, 9am – 4pm for 6 weeks.

To join online you will need a computer at home with Microsoft Office as well as headphones with microphone.

Entry Requirements

There are no entry requirements for this qualification, however you will be asked to undertake a Literacy, Language and Numeracy (LLN) activity. This is to ensure that you have the required skills to complete the program successfully.

Topics

  • BSBXCS303

    Securely manage personally identifiable information and workplace information

  • ICTWEB304

    Build simple web pages

  • SIRXCEG006

    Provide online customer service

  • SIRXMKT002

    Use social media to engage customers

Course Fees and Start Dates

If you are on JobTrainer, you will be eligible for a subsidised fee on successful completion of the Skill Set.

Otherwise the fees are as below. Please get in touch if you’re not sure which fee you are eligible for.

  • Commencing 25th Jan 2021
  • 9:00 am - 4:00 pm | Mon session
  • 1 Semester (6 weeks)
  • Full Fee: $990
  • Year 10, 11 and 12: $360

Courses fees include a non-refundable enrolment fee ($65).

  • Commencing 25th Jan 2021
  • 9:00 am - 4:00 pm AEDT (daylight savings) | Mon session
  • 1 Semester (6 weeks)
  • Full Fee: $990
  • Year 10, 11 and 12: $360

The student tuition fees as published are subject to change given individual circumstances at enrolment.

Courses fees include a non-refundable enrolment fee ($65).

Training to eligible students living or working in the ACT is delivered with ACT SKILLED CAPITAL FUNDING FOR TRAINING.

Skilled Capital is an ACT Government training initiative, funded by the ACT and Australian Governments.

The minimum computer specifications that we recommend for Certificate courses are:

  • i5 microprocessor
  • 8 GB ram
  • This is a 100% online delivered course so there is a reasonable bandwidth speed required (512kbps minimum recommended) and downloads may vary from 60MB – 100MB per week for classes. An initial download of the software will be needed and this is around 4GB.
  • Headset with microphone

The minimum suggested computer specifications are:

  • i7 microprocessor
  • 8 GB ram
  • 6 series NVidia graphics card
  • This is a 100% online delivered course so there is a reasonable bandwidth speed required (512kbps minimum recommended) and downloads may vary from 60MB – 100MB per week for classes. An initial download of the software will be needed and this is around 4GB.
  • Headset with microphone

If your current computer meets these specifications, you will be able to install and run the software required for your course.

Online students will need the following software to successfully complete the course:

  • Unity3D Personal Edition - Unity
  • Autodesk Maya - Autodesk
  • Photoshop – Student versions can be purchased through the Adobe creative suite. Gimp can be used as a free alternative, however all our course resources and teacher knowledge revolve around using the Creative Cloud applications.
  • Web browser such as Google Chrome or Mozilla Firefox
  • Adobe Connect plugin
  • PDF Reader such as Adobe Acrobat reader

Students will also need an internet connection, preferably broadband for streaming live discussions, collaboration and downloads.

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