Complaints and Appeals Form

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Which form?

If you do not want to complete the form because your complaint involves personal/sensitive issues (such as discrimination, sexual harassment, victimisation or vilification) you can request to make your complaint verbally and confidentially.

Name*

First Last

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The course you are currently enrolled in

Which course are you enrolled in?*

AIE Student ID Number*

USI Number

Date of Birth*

Campus*

Email

Best contact number*

Do you wish to nominate an Advocate?*

No
Yes

Advocate Name

First Last

Relationship to you

Advocate Email

Advocate Phone

Please indicate if this is a*

Complaint
Appeal

Section 1 - Details of Complaint

Indicate the area that your complaint relates to*

Assessment result
Conduct of other learner/s
Conduct of trainer/assessor
Campus facilities/equipment
Management decision or process
Marketing
Finance

Please provide a statement giving full details of your complaint*

In this section write a summary of the issue. Including names/titles of people involved, the dates and times of the incident/s and the effect this has had on you.

Upload relevant documents

Drop files here or

Accepted file types: jpg, gif, png, pdf, docx, xlsx, Max. file size: 10 MB, Max. files: 5.

Please upload any relevant documents for example witness statements, assessment work, assessor feedback.

Section 2 - Action already taken

Summarise the actions you have already taken to resolve this matter.*

What was the outcome?*

Section 3 - Steps to resolution

Describe what you want to happen. How can your complaint be resolved?*

Section 4 - Privacy

In compliance with the AIE Privacy Policy and Learner Handbook, the information contained in this form will only be used by AIE for the purposes of investigating the matter and making an informed decision. Information will not be disclosed to a third party unless authorised by you or required by law. Please note that the CEO is required to be notified of all formal complaints.

Section 5 - Declaration

Declaration 1*

I declare the information provided, and supporting documentation if applicable, and submitted by me is true and accurate.*

Declaration 2*

I acknowledge the provision of false or incorrect information may result in the termination of my enrolment with AIE.*

Declaration 3*

I have reviewed and understand the Complaints and Appeals process in the Learner Handbook.*

Section 6 - Appeal

Please state why you do not agree with the resolution of your complaint and/or your grounds for appeal.*

Provide any new evidence to support your appeal.

Upload New Evidence for Appeal

Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB.

What would you like to happen?*

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Email

This field is for validation purposes and should be left unchanged.

Section 1 - Details of Complaint

Section 2 - Action already taken

Section 3 - Steps to resolution

Section 4 - Privacy

Section 5 - Declaration

Section 6 - Appeal

1300 709 019

May 28 2022

Online Campus Day